We love our customers and your satisfaction is very important to us. We will do everything we can to make you happy.*❤*
Please contact us and send all refund/return enquiries to support@yooelf.com
Returns
• We accept returns for refund or exchange within 14 days of the date your item was delivered.
• Beyond 14 days ONLY EXCHANGES will be accepted within 30 days of the original receipt of the order.
• Shipping fees are non-refundable.
• Each order only allows return once.
• Although some areas enjoy free postage, we actually bear the freight for each order ($15-$30), so once the refund is made, the freight will not be refunded. There will be a 10% restocking fee for all refunds.
• We will reimburse or pay for return shipping only in the event that we have erred. For example: Customer received the wrong item.
• The item is broken, defective. (For broken or defective items, customers need to contact us within 48 hours of receiving their order.
• Please note： that to be eligible for a return, items must be in their original purchase condition, including all product documentation, and shipped back to us within 30 days.
How To Prepare A Return Or Exchange?
• To expedite an exchange for a different product, we recommend returning the original item for a refund and placing a new order.
Initiate your return.
Arrange shipping and insurance.
Package your item(s) securely in the original packing materials.
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After Your Return Is Received
• Returns are processed weekdays and typically entered into our system within 24 business hours of receipt. Once entered into our system you will receive a confirmation email alerting you that your return has been passed along to our Quality Assurance department. Please allow five to 15 business days for this process to complete.
• If you are expecting a refund, the credit will be submitted to your bank within three business days. It may take your bank up to 10 business days to post the funds to your account. Bank wire refunds typically take seven to 10 business days after the return has been processed. Orders paid for through PayPal will be credited back to your PayPal account within two weeks. Please note that after a significant holiday, heavier return volumes can double the normal return processing times.
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• Yooelf® is not responsible for lost or damaged returned shipments.
Cancel Or Change An Order
• If you would like to change or cancel an order please contact us .We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay. We are unable to accommodate changes or cancellations on special order requests and/or orders that have already shipped. Re-routing packages to alternate addresses are not possible once in transit.
• If you would like your package held for collection, please contact us.
• If your order has already shipped and you no longer want it, please contact us to set up a merchandise return once you have received the shipment.
