◆ Does YOOELF® use non-toxic dyes?
Absolutely, our silk raw materials are sourced from the world's largest and longest-established suppliers who retain traditional non-toxic vegetable dyes to ensure compliance with the very strict international Oeko-Tex® Standard 100 rules. Learn more about Yooelf® raw materials .
◆ Will YOOELF® ship internationally?
•Yes, YOOELF® ships to most countries and territories worldwide and provides you with tracking information after your order ships.
•Please note that P.O. cannot deliver to email addresses and military addresses (APO, FPO). If you have any questions, please contact us .
◆ What if I want to give a YOOELF® product as a gift?
Our products are packaged in Yooelf® beautiful gift boxes and can be given as gift boxes. If you need some blessings, you can contact us.
◆ How do I determine my YOOELF® size?
We go to great lengths to make sure the cut of each of our styles hangs beautifully, and for this reason, to ensure you find the perfect size. Please check the size guide and look for the right size on each product page.
◆ What is MM?
•In fact, silk MM refers to the grammage of the fabric. Generally speaking, the larger the gram weight, the more silk raw materials used, and the higher the cost.
•The formula for calculating the number of millimeters is: grams per square meter/4.3056.
◆ Shipping costs, how long does it take to deliver?
•We offer free standard shipping to most countries in the world.
• If you want to get it fast, you can choose fast shipping. Unfortunately, shipping needs to be paid by the customer themselves. More shipping information.
◆ Is it safe to order from YOOELF®?
•We recommend using PayPal, a more secure payment method worldwide.
◆ How do I cancel or modify my order?
If you would like to cancel or modify your order, please send an email to email@example.com before the order is processed, we will do our best to accommodate your requested modification, but once the order has been processed, we will not be able to cancel or modify it.
◆ Can I track my order?
Yes, once your order ships, you will receive a shipping notification at your PayPal email address with tracking details and estimated delivery date.
◆ What should I do if the package is damaged in transit?
All shipments are insured and the buyer is responsible for all claims against the carrier. But we will try our best to help customers maintain their rights and learn more about shipping information.
◆ How long will it take to process my return?
•Once we receive your return, it will be processed within 1-2 business days. •Once your return is complete and your account has been credited or your exchange has shipped, you will receive a confirmation email.
•Please note that refunds can only be made to the card that was originally used to pay for the order and may take up to 30 days to appear in your account. Too bad this is out of our control. For details, please refer to the return policy.
◆ Will YOOELF® keep my personal information?
•We respect your privacy and keep your personal information confidential. •When you visit our website, the information collected is stored by your browser, such as your name, phone number, zip code and address.
◆ How do I take care of my YOOELF®?
For all 100% silk garments, we recommend hand washing at 30 degrees and ironing to restore shine. See the Care Instructions for specific steps.
◆ I have some suggestions for you, where should I send them?
We accept all friendly suggestions and ideas. If you have good suggestions for our services and website, you can email us : firstname.lastname@example.org.