Can Yooelf® ship internationally?

• Yes, Yooelf® ships to most countries and regions worldwide and provides you with tracking information once your order has shipped.
• Please be aware of post office boxes. Cannot deliver to email addresses and military addresses (APO, FPO). If you have any questions, please contact us.

Is Yooelf® 100% handmade?

• Yes, our handmade products are purely handmade by a group of enthusiastic crochet enthusiasts, and we are committed to creating unique crafts. That's why we handcraft each gift with love and care.

Is Yooelf® material safe?

• Yes,our raw materials are mainly synthesized from cotton and milk fibers. We pay attention to the health and safety of each of our consumers, as well as environmental protection and sustainable development. Learn more about Yoelf® raw materials.

What if I want to give a Yooelf® product as a gift?

• Our products are packaged in a Yooelf® beautiful gift box, ready to be given as a gift box. For the specific handmade gift selection, please refer to the selection of product festival categories. If you need some blessings, you can contact us.

How should I clean & care for my Yooelf®?

• For all Yooelf handicrafts, we recommend that you hand wash in warm or cold water, you can put a small amount of laundry detergent in it and hang it to dry.
• Please do not soak for a long time, and do not use bleach. To ensure your Yooelf can last longer, please do not use the washing machine to wash, especially the bouquets. The branches and leaves of individual bouquets are inlaid with iron wires, so they are not suitable for machine washing! ! !

Shipping, how long does it take to arrive?

• We offer standard shipping to most countries in the world.
• If you want to get it fast, you can choose express shipping. Unfortunately, the shipping cost needs to be paid by the customer himself. More shipping information.

Is ordering from Yooelf® safe?

• We recommend using PayPal, which is a more secure payment method worldwide.
• Any personal information obtained through Yooelf.com is kept private and kept in a safe and protected environment and will never be disclosed to any unrelated third parties. Learn more about the Privacy Policy.

How to cancel or modify my order?

• If you want to cancel or modify the order, please send an email to support@yoolf.com before the order is processed, we will try our best to meet your modification request, but after the order is processed, we will not be able to cancel or modify it.

Can I track my order?

• Yes, once your order has shipped, you will receive a Shipping Notification at your PayPal email address with tracking details and estimated delivery date.

What should I do if the package is damaged during transportation?

• All shipments are insured and the buyer is responsible for all claims against the carrier. But we will do our best to help customers assert their rights and learn more about shipping.

How long does it take to process my return?

• Once we receive your return, it will be processed within 1-2 business days.
• Once your return is complete and your account has been credited or your replacement has shipped, you will receive a confirmation email.
• Please note that the refund can only be refunded to the bank card originally used to pay for the order, and the specific arrival time is subject to the bank transfer time. See Return Policy for details.

I have some suggestions for you, where should I send them?

• We welcome all friendly suggestions and ideas. If you have good suggestions for our service and website, you can email us: support@yoolf.com.